Customers' most frequently asked questions.
How can my company do business with Pioneer Materials?
This can be arranged through our sales representatives. They can assist you with the type of material you need and pricing. Contact our offices at 302-698-5510
How much material will it take to do my project?
To determine the amount of material needed for your project, use our aggregate calculator or have the project dimensions available when contacting the Pioneer Materials dispatch department at 302-698-5510.
How far in advance must I place my order?
In order to provide our customers the very best service, orders should be placed 24 hours in advance (during Peak Season, April 1 thru November 30, 48-hour advance notice is recommended). First-round will call orders are considered anything before 9:00 a.m.
How do I track the status of a payment?
You may contact our accounting department at 302-698-5510. You may also sign-up for e-commerce where orders, invoices and statements can be tracked on-line. Please call our office at 302-698-5510 for more information.
How do I find out the status of my order?
For an order status, contact Dispatch at 302-698-5510. You may also sign-up for e-commerce where you can track orders on-line.
Can I get aggregate sized to my exact specifications?
Pioneer Materials produces all products to government specifications. For requirements outside of these specifications, please contact your sales representative.